Refund policy

 

Procedure method

Please contact us by email for any inquiries regarding your order. Be sure to include your order number and any relevant details to help us process your request smoothly.


Customer-initiated Returns & Refunds

Customer-initiated Returns & Refunds are not permitted.
At this time, we do not accept returns or refunds initiated by customers for change of mind or other reasons. Please carefully review your order before completing your purchase.


Refunds for Product Issues

If a product is received damaged, defective, or significantly soiled, please notify us via email within 7 days of delivery. Kindly include your order number and relevant details to facilitate a prompt review.

Upon careful evaluation and confirmation of the issue, we will proceed with a refund.


Please note:

  • Refunds will be granted only after a thorough and fair assessment to prevent any potential misuse of this policy.

  • This policy is designed to ensure equitable treatment for all customers while maintaining the highest standards of service quality.

We appreciate your understanding and cooperation.